Shipping & Returns
We will gladly accept returns for any unopened, unused or undamaged boxes of Celergen purchased via this Site within 15 days of the PURCHASE date.
Product must be in its original condition and must be unopened. We regret that we do not refund the return shipping cost. Please note that prior authorization for returns is required. Any returned items that are sent to us without prior authorization will not be accepted. Please contact our Customer Service Department to request a Return Merchandise Authorization (RMA) number.
Celergen USA, Inc. has sole discretion of return acceptance. All refunds are issued based on the payment method used at the time of purchase. Once the return is received, Celergen USA, Inc. will issue refund within 14 business days.
As the purchaser, you agree that you are solely responsible for all charges and fees. Furthermore, you understand and agree that the charges are irrevocable and may not be charged-back at any time in the future.