Privacy Policy

Last Updated: June 2026

This Privacy Policy describes how Celergen Inc. (“Celergen,” “we,” “us,” or “our”) collects, uses, and shares information about you when you visit or make a purchase from celergenus.com (the “Site”). By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

When you make a purchase or create an account, we collect:

  • Full name and contact information (email address, phone number)
  • Billing and shipping addresses
  • Payment information (processed securely — see Section 4)
  • Account credentials (username and password, if you create an account)
  • Order history and preferences
  • Reviews or comments you choose to submit

1.2 Information Collected Automatically

When you visit our Site, we automatically collect:

  • Products you have viewed (to show recently viewed items and relevant recommendations)
  • IP address, browser type, and device information (used to estimate taxes, shipping, and improve site performance)
  • Browsing behavior and session data via cookies and similar tracking technologies
  • Referring URLs and pages visited on our Site

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including sending order confirmations and shipping notifications
  • Respond to your inquiries, requests, and support needs
  • Process payments and prevent fraud
  • Set up and manage your account
  • Comply with applicable legal obligations, including tax and accounting requirements
  • Improve our products, services, and Site experience
  • Send you marketing communications, if you have opted in to receive them (you may opt out at any time)

3. Cookies and Tracking Technologies

We use cookies to maintain your shopping cart contents, remember your preferences, and analyze Site traffic. You may disable cookies through your browser settings; however, doing so may affect your ability to use certain features of our Site.

We also use the following tracking tools, which may set their own cookies:

  • Google Analytics (GA4) — website traffic and behavior analysis
  • Google Tag Manager — tag and tracking management
  • Meta Pixel — advertising measurement and audience targeting
  • Microsoft UET (Universal Event Tracking) — advertising measurement

These tools may collect information about your activity on our Site and other websites. Please refer to the respective privacy policies of these providers for more information.

4. Payment Processing

All payment transactions are processed by our trusted payment partners. We do not store your full credit card number on our servers.

Braintree (PayPal)

Braintree, a PayPal service, processes credit and debit card payments. Your payment data is transmitted directly to Braintree using industry-standard TLS encryption. Please review the Braintree Privacy Policy.

PayPal

We also accept payments via PayPal. When processing PayPal payments, relevant transaction data is passed to PayPal. Please review the PayPal Privacy Policy.

5. Third-Party Service Providers

We share your information with trusted third-party service providers who assist us in operating our Site and fulfilling orders. These providers are contractually obligated to use your information only as directed by us and in accordance with this policy.

Mailchimp (Email Marketing)

We use Mailchimp to manage and send marketing communications. If you opt in to receive emails, your name and email address are transmitted to Mailchimp. You may unsubscribe at any time using the link in any marketing email. Please review the Mailchimp Privacy Policy.

ShipStation (Order Fulfillment)

We use ShipStation to manage order fulfillment and shipping. Your name, shipping address, and order details are transmitted to ShipStation to facilitate delivery of your order. Please review the ShipStation Privacy Policy.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected. Specifically:

  • Order information (name, email address, billing and shipping addresses) is retained for 7 years for tax and accounting compliance purposes.
  • Account information is retained for as long as your account remains active. You may request account deletion at any time (see Section 9).
  • Marketing preferences and communication history are retained until you opt out or request deletion.

7. Team Access

Members of our team with administrative and order management roles have access to the information you provide. This includes:

  • Order information: items purchased, purchase date, order amount, and shipping destination
  • Customer information: name, email address, and billing and shipping addresses

This access is limited to what is necessary to fulfill orders, process refunds, and provide customer support.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment data is transmitted using TLS encryption and processed exclusively through PCI-DSS compliant payment processors. No method of transmission over the Internet is completely secure; we cannot guarantee absolute security but are committed to protecting your information using commercially reasonable means.

9. Children’s Privacy

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take prompt steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: